Exp Agency recognizes that privacy is a fundamental right of the individual and a duty of society. It also recognizes the importance of privacy, security and data protection for the use of online technologies. We are a fair, transparent and ethical company, with services, businesses, partners and technologies that go beyond national borders. We permanently reinforce our processes in terms of safety and quality. One of the values ​​of our corporate culture is integrity with people. Our commitment is to offer more and more effective solutions and technologies that improve results. This is the Exp way of working and we are proud of it.

This policy is intended to inform you about our privacy practices, the choices you can make and the rights you can exercise in relation to your personal data. It deals with information that may be collected in your online activity or in general interactions with Exp Agency.

This privacy policy applies to any websites, applications, promotional pages and even services provided by Exp Agency. For all these reasons, we spare no effort to maintain a high and effective level of information security, protecting the rights of the holders of personal data, treated by Exp Agency.

What will we do with the information?

When you perform any identifiable action in search of our content, as part of the process of solutions offered by Exp Agency, we collect some personal information that you give us, such as: name, email, telephone/WhatsApp, IP (Internet Protocol) addresses; among other information specified in the contact forms.

When you access our website, through analysis via Google Analytics, we obtain generic, non-individualized information that helps us learn about your browser and operating system. Based on this, we seek to improve our customers’ experiences. We occasionally send information via email marketing, which will only be done as long as you allow it. In these messages you will receive news, tips, trends, offers and updates about us and our products/services.

Exp Agency may use cookies to manage sessions, navigations, accesses and user registrations and store preferences, track information, among others. Cookies may be used regardless of user registration. “Cookies” are small text files transferred via the server to the hard drive and stored on the user’s computer, which can collect information such as access date and time, browsing history, preferences and user name.

In certain cases, some third-party service providers may use cookies on our website, which we do not control or access. The user has the option to accept or refuse the use of cookies on his computer, regardless of registration on the site, configuring his browser as he wishes. Refusing the use of cookies may, however, result in the limitation of the user’s access to certain tools available on the website, difficulties in logging in and in the comment tool.

Exp Agency may work with third-party advertising companies for the dissemination of advertisements during your access to the Site. Such companies may collect information about users’ visits to the site in order to provide personalized advertisements about goods and services of interest to the user.

Our website may, from time to time, contain links to third party websites. Exp Agency is not responsible for the content or security of user information when accessing third-party websites through our website. Such sites may have their own privacy policies regarding the storage and conservation of personal information, completely unrelated to Exp Agency.

Exp Agency may make use of analysis and mapping software and tools that show how users navigate the pages of the website by recording their mouse movements and which areas of the pages of our website users are clicking on. All the tools and practices used in monitoring the Exp Agency website are aimed exclusively at improving the service offered in terms of ease, resources, services and security.

Consent

How does Exp Agency obtain my consent?

You may provide us with personal information to complete a registration in a registry or request a quote. After carrying out actions like these, we understand that you agree with the collection of this data to be used by Exp Agency. If we ask for your personal information for a secondary reason (such as a newsletter), we will ask for your consent or provide you with an opportunity to say no.

And if you want to withdraw your consent, how to proceed?

If after providing your data you change your mind, you can withdraw your consent. You can contact us by email: hello@agenciaexp.com.br at any time, requesting the deletion of your consent and registration. However, after requesting cancellation, Exp Agency may take up to 7 (seven) days to process your request.

Disclosure of personal data

We undertake not to sell, disclose, transfer, share or otherwise distribute your personal data to third parties, except where required by legal regulatory bodies or where reasonably necessary to: comply with due legal process and/or enforce these terms and conditions.

We process your data only to provide you with the products or services that you purchase from Exp Agency and/or to send you personalized information or information that may be of interest to you, according to your profile. We will not disclose your personal information in any way unless we are required by law to do so.

How long will we store your personal data?

We only store your personal data for as long as necessary to fulfill the purpose for which it was collected or to comply with regulatory or legal requirements. We seek to encourage interaction with the people in our database. If there is no interaction for a long period, we will try to contact you in order to update your information, as well as the consent for use. If this is not possible, your data will be deleted in order to keep our database always up to date.

Exp Agency is against sending unauthorized emails (known as spam). In this way, Exp Agency will only send emails to users who voluntarily register for our newsletter or other forms, authorizing us to send emails of any nature.

Safety

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, tampered with, altered or destroyed. While no method of transmission over the internet or electronic storage is 100% secure, we follow all recommended requirements and implement international standards, generally accepted by the market and major regulatory bodies.

Changes to the Privacy Policy

We are always updating our technologies and innovating our processes, therefore we reserve the right to modify this privacy policy at any time. Therefore, it is important that you review it frequently. Changes and clarifications will take effect immediately after their publication. If we make changes to the way we process your personal data, we will notify you through our usual communication channels (e.g. via email) as well as via our website (via banners, popups or other notification mechanisms).

Revised privacy policy on 03/25/21